Tell Us What the Fireplace Should Do

Your message goes to the Kinneloa Mesa office, where the person reading it looks at the photo, notes the opening size if you gave one, and checks which technician covers your street that week. The reply names a visit window and says what the visit is for: measuring for an insert, a sweep, a stove repair or a camera scan. If an upgrade is involved, it may also list a few models that look like a fit, so you can browse before we arrive. Insert and stove orders can take a few weeks, so late summer is the easiest time to start. Helpful to have ready: roughly when the house was built, whether there is gas at the fireplace, and one or two stories.